Privacy policy

Ecomotel collects the information you submit through this website, including contact enquiries and Rewards registrations, so that we can respond to you and provide the service you requested. Required fields are identified on each form.

For Ecomotel properties E1–E6, the guest and stay details you enter are sent securely to Ecomotel ONE to check availability and create your reservation. Card payments are entered only on Peach Payments' hosted checkout. Ecomotel Germiston temporarily records direct bookings as unpaid and due at the hotel. Managed E7–E10 hotel bookings continue on Mews, whose privacy and payment terms apply. This Ecomotel website never collects or stores card numbers or CVV security codes.

With your consent, we use Google Analytics to understand website usage. Analytics is off until you accept it, and you can change your choice at any time using Consent preferences in the footer.

We retain personal information only for as long as reasonably necessary for the stated purpose and applicable legal obligations. We use service providers only where required to operate the website, process your request or complete your booking.

You may opt out of marketing communications at any time. To request access to, correction of or deletion of your personal information, email stay@ecomotel.co.za or call +27 11 392 4886.